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WASHINGTON — American Airlines briefly grounded flights nationwide Tuesday because of a technical problem just as the Christmas travel season kicked into overdrive and winter weather threatened more potential problems for those planning to fly or drive. Government regulators cleared American flights to get airborne about an hour after the Federal Aviation Administration ordered a national ground stop for the airline. The order, which prevented planes from taking off, was issued at the airline's request after it experienced trouble with its flight operating system, or FOS. The airline blamed technology from one of its vendors. As a result, flights were delayed across American's major hubs, with only 36% of the airline's 3,901 domestic and international flights leaving on time, according to Cirium, an aviation analytics company; 51 flights were canceled. An American Airlines employee wearing looks toward quiet check-in counters Tuesday in the American terminal at Miami International Airport in Miami. Rebecca Blackwell, Associated Press Dennis Tajer, a spokesperson for the Allied Pilots Association, a union representing American Airlines pilots, said the airline told pilots at 7 a.m. Eastern that there was an outage affecting the FOS system. It handles different types of airline operations, including dispatch, flight planning, passenger boarding, as well as an airplane's weight and balance data, he said. Some components of FOS went down in the past, but a systemwide outage is rare, Tajer said. Hours after the ground stop was lifted, Tajer said the union had not heard about "chaos out there beyond just the normal heavy travel day." He said officials were watching for cascading effects, such as staffing problems. On social media, however, customers expressed frustration with delays that caused them or their family members to miss connecting flights. One person asked if American planned to hold flights for passengers to make connections, while others complained about the lack of assistance they said they received from the airline or gate agents. Travelers wait in line for security checks Tuesday at the Los Angeles International Airport in Los Angeles. Jae C. Hong, Associated Press Bobby Tighe, a real estate agent from Florida, said he would miss a family Christmas Eve party in New York because his American flight was repeatedly delayed. The delays made him miss a connecting flight, leaving him the choice of going to his destination — Westchester, N.Y. — on Christmas Day or taking another flight to Newark, N.J., scheduled to land Tuesday evening. He chose the latter. "I'm just going to take an Uber or Lyft to the airport I was originally supposed to go to, pick up my rental car and kind of restart everything tomorrow," Tighe said. He said his girlfriend was "going through the same exact situation" on her way from Dallas to New York. Cirium noted the vast majority of flights departed within two hours of their scheduled departure time. A similar percentage — 39% — arrived at their destinations as scheduled. Dallas-Fort Worth, New York's Kennedy Airport and Charlotte, North Carolina, saw the greatest number of delays, Cirium said. Washington, Chicago and Miami experienced considerably fewer delays. Listen now and subscribe: Apple Podcasts | Spotify | RSS Feed | SoundStack | All Of Our Podcasts Meanwhile, the flight-tracking site FlightAware reported that 4,058 flights entering or leaving the U.S., or serving domestic destinations, were delayed, with 76 flights canceled. The site did not post any American Airlines flights Tuesday morning, but it showed in the afternoon that 961 American flights were delayed. Amid the travel problems, significant rain and snow were expected in the Pacific Northwest at least into Christmas Day. Showers and thunderstorms were developing in the South. Freezing rain was reported in the Mid-Atlantic region near Baltimore and Washington, and snow fell in New York. An American Airlines employee wearing a Santa Claus hat walks through the American terminal Tuesday at Miami International Airport in Miami. Rebecca Blackwell, Associated Press Because the holiday travel period lasts weeks, airports and airlines typically have smaller peak days than they do during the rush around Thanksgiving, but the grind of one hectic day followed by another takes a toll on flight crews. And any hiccups — a winter storm or a computer outage — can snowball into massive disruptions. That is how Southwest Airlines stranded 2 million travelers in December 2022, and Delta Air Lines suffered a smaller but significant meltdown after a worldwide technology outage in July caused by a faulty software update from cybersecurity company CrowdStrike. Many flights during the holidays are sold out, which makes cancellations even more disruptive than during slower periods. That is especially true for smaller budget airlines that have fewer flights and fewer options for rebooking passengers. Only the largest airlines, including American, Delta and United, have "interline agreements" that let them put stranded customers on another carrier's flights. This will be the first holiday season since a Transportation Department rule took effect that requires airlines to give customers automatic cash refunds for canceled or significantly delayed flights. Passengers still can ask to get rebooked, which is often a better option than a refund during peak travel periods. That's because finding a last-minute flight on another airline tends to be expensive. American Airlines employees check in travelers Tuesday in the American terminal at Miami International Airport in Miami. Rebecca Blackwell, Associated Press An American spokesperson said Tuesday was not a peak travel day for the airline — with about 2,000 fewer flights than the busiest days — so it had somewhat of a buffer to manage the delays. The Transportation Security Administration said it expected to screen 40 million passengers through Jan. 2. About 90% of Americans traveling far from home over the holidays will be in cars, according to AAA. Gasoline prices are similar to last year. The nationwide average Thursday was $3.04 a gallon, down from $3.13 a year ago, according to AAA. "It's not the destination, it's the journey," said American essayist Ralph Waldo Emerson. Ralph clearly was not among the travellers on one of more than 350 cancelled or 1,400 delayed flights after a worldwide tech outage caused by an update to Crowdstrike's "Falcon Sensor" software in July of 2023. U.S. airlines carried nearly 863 million travellers in 2023, with Canadian carriers accounting for another 150 million, many of whom experienced lost luggage, flight delays, cancellations, or were bumped off their flights. It's unclear how many of them were compensated for these inconveniences. Suffice it to say, posting a crabby rant on social media might temporarily soothe anger, but it won't put wasted money back in pockets. Money.ca shares what to know in order to be compensated for the three most common air travel headaches. Lost Luggage Bags elected to go on a vacay without you? Check off the following: Alert the airline, both in person and in writing, of any missing bags. Remember, the clock starts ticking immediately. After 21 days, the baggage is considered lost and the airline is liable for it and its contents. Contact the U.S. Department of Transportation (DOT) or Canadian Transportation Agency , who will query the airline on your behalf and give them a 30-day deadline to respond. Usually, the airline will resolve the issue, but if it doesn't, or if you're unsatisfied with the offer, the next level is mediation. Beyond that, the case could move to adjudication, a court-like process with a panel deciding on the outcome. On international flights, you have up to two years to file litigation. If you expect a large payout, think again. Tariffs (air carrier contracts) limit the compensation amounts for "loss of, damage to, or the delay in delivery of baggage or other personal property." In the case of Air Canada, the maximum payout is $1,500 per passenger in the currency of the country where the baggage was processed. To raise that limit, purchase a Declaration of Higher Value for each leg of the trip. The charge is $0.50 for each $100, in which case the payout limit is $2,500. For Delta Air Lines, passengers are entitled to up to $3,800 in baggage compensation, though how much you'll receive depends on your flight. Delta will pay up to $2,080 for delayed, lost, and damaged baggage for international travellers, almost half of what U.S. domestic passengers can claim. If your flight is marked delayed for more than 30 minutes, approach the gate agent and politely request food and hotel vouchers to be used within the airport or nearby. Delayed/Cancelled Flights Different air carriers and jurisdictions have their own compensation policies when flights are delayed or cancelled. For example, under European Union rules, passengers may receive up to 600 Euros, even when travelling on a non-EU carrier. Similarly, the DOT states that travellers are entitled to a refund "if the airline cancelled a flight, regardless of the reason, and the consumer chooses not to travel." However, US rules regarding delays are complicated. Some air carriers, such as Air Canada, do not guarantee their flight schedules. They're also not liable for cancellations or changes due to "force majeure" such as weather conditions or labour disruptions. If the delay is overnight, only out-of-town passengers will be offered hotel accommodation. Nevertheless, many airlines do offer some compensation for the inconvenience. If your flight is marked delayed for more than 30 minutes, approach the gate agent and politely request food and hotel vouchers to be used within the airport or nearby. Flight Compensation in the U.S. In terms of cash compensation, what you'll get can differ significantly based on things like departure location, time, carrier, and ticket class. The DOT offers a helpful delay and cancellations dashboard designed to keep travellers informed about their compensation rights. The dashboard is particularly helpful because, as the DOT states on its website, "whether you are entitled to a refund depends on a lot of factors—such as the length of the delay, the length of the flight, and your particular circumstances." Flight Compensation in Canada The Canadian Transportation Agency is proposing air passenger protection regulations that guarantee financial compensation to travellers experiencing flight delays and cancellations, with the level of compensation varying depending on the situation and how much control the air carrier had. The proposed regulations include the following: A plane must return to its gate after three hours on the tarmac. Minimum requirements will be set for procuring food, drink, lavatories, ventilation, and access to electronic communications during the delay. For larger airlines, payouts will range from $400 for a 3-6 hour delay, to $700 for 6-9 hours, and $1,000 for more than nine hours. For smaller carriers, the compensation would be $125, $250, and $500, respectively. Here's the loophole: If the delay is related to the air carrier's maintenance problems, no compensation is required. The airline is obligated to complete the passenger's itinerary. If the new ticket is for a lower class of service, the air carrier would have to refund the cost difference; if the booking is in a higher class of service, passengers cannot be charged extra. If the passenger declines the ticket, the airline must give a full refund, in addition to the prescribed compensation. For overnight delays, the air carrier needs to provide hotel accommodation and transportation free-of-charge. Again, if you are unsatisfied, the Canadian Transportation Agency or Department of Transportation may advocate on your behalf. Bumped Off the Flight Passengers get bumped because airlines overbook. When this happens, the air carrier must compensate you. For international flights in the US, the rate is 200% of your one-way fare to your final destination, with a $675 maximum. If the airline does not make travel arrangements for you, the payout is 400% of your one-way fare to a maximum of $1,350. To qualify, you must check-in by the stated deadline, which on international flights can be up to 3 hours ahead. Keep in mind that if you accept the cash, you are no longer entitled to any further compensation, nor are you guaranteed to be rebooked on a direct flight or similar type of seat. Don't be too quick to give up your boarding pass. Negotiate for the best compensation deal that would include cash, food and hotel vouchers, flight upgrade, lounge passes, as well as mileage points. But avoid being too greedy—if the gate attendant is requesting volunteers and you wait too long, you'll miss the offer. According to Air Canada's tariff, if a passenger is involuntarily bumped, they'll receive $200, in cash or bank draft, for up to a two-hour delay; $400 for a 2-6 hours delay; and $800 if the delay is over six hours. (Air Canada was forced to raise its payouts in 2013 due to passenger complaints.) The new rules would raise the payout significantly: $900 for up to six hours; $1,800 for 6-9; and $2,400 for more than nine hours, all to be paid within 48 hours. Statistically speaking, Delta Airlines is the carrier most likely to bump. A few years ago, Delta raised its payout maximum to $9,950, while United Airlines tops out at $10,000. This story was produced by Money.ca and reviewed and distributed by Stacker. Gorodenkoff // ShutterstockKUWAIT: Kuwait’s technological advancements and collaborative efforts in 2024 reflect a comprehensive approach to modernization across various sectors. From enhancing educational tools and cybersecurity measures to fostering financial technology, the government aims to create a secure, efficient, and inclusive digital environment. At the same time, collaboration with Gulf Cooperation Council (GCC) countries is strengthening Kuwait’s position in addressing digital challenges and supporting sustainable growth. Google Cloud In July, the Kuwait Direct Investment Promotion Authority (KDIPA) announced the opening of new Google Cloud offices in the country. This move is aimed at driving digital transformation by creating a collaborative hub for innovation and offering expert support to local businesses. Additionally, in October, Communication Minister Omar Al-Omar highlighted training initiatives that would attract foreign investment and foster a fully digitalized environment. Google’s “Cloud Day” event also saw the launch of a joint training program focused on building national skills in Artificial Intelligence and cybersecurity technologies. Financial sector growth Kuwait’s financial sector is undergoing a major digital transformation. In October, the Capital Markets Authority (CMA) registered its first companies under securities-based financial technology services, a step towards enhancing financial inclusion and supporting the growth of fintech. Furthermore, the CMA issued Module 19 of its Executive Bylaws, introducing a framework for crowdfunding services and automated investment advisors. In December, the Ministry of Finance signed a memorandum of understanding (MoU) with Microsoft in Seattle to advance Kuwait’s digital transformation. The MoU focuses on modernizing financial and administrative systems through the latest technologies, including artificial intelligence and cloud services. This partnership aims to boost the efficiency of government services, with Microsoft providing technical support to the ministry. Cybersecurity initiatives Kuwait is also prioritizing cybersecurity as part of its digital transformation. The Central Agency for Information Technology, in partnership with Microsoft, launched the “Zero Trust” initiative. This program aims to bolster cybersecurity in government agencies by employing Microsoft’s solutions to safeguard people, devices, data, and applications against cyber threats. This initiative is expected to enhance the efficiency of government spending while reducing operational costs. The Ministry of Information recently signed a cooperation agreement with the National Cybersecurity Center to enhance cybersecurity measures, training, and media collaboration. The partnership is expected to improve operational mechanisms within the ministry, especially for Kuwait State TV studios. The National Cybersecurity Center will provide ongoing technical support, regular assessments of digital devices, and training courses to elevate cybersecurity awareness among media personnel. Additionally, the ministry plans to promote community awareness of cybersecurity through various media channels. Education sector innovations In the education sector, Kuwait introduced 5,125 interactive screens to enhance digital learning for both students and teachers. These screens are designed to improve classroom interaction, clarify educational materials, and encourage teamwork. They also provide access to a wider range of educational resources, supporting distance learning and the development of digital skills. This technological integration is part of Kuwait’s effort to prepare students for a digital economy and future workforce demands. Regional cooperation Kuwait is also enhancing its collaboration with Gulf Cooperation Council (GCC) countries to drive regional digital initiatives. Communications Minister Omar Al-Omar met with GCC Secretary-General Jasem Al-Budaiwi to discuss joint efforts to support and develop digital initiatives across member states. This meeting underscores the GCC’s aim to strengthen relations and integration in critical fields to achieve sustainable development and prosperity. In a recent lecture at Sabah Al-Salem University, Maher Al-Saleh, Director of the Communications and e-Government Department at the GCC General Secretariat, outlined plans to enhance communication and technology integration across member states. These initiatives include a unified communications area, joint IT investments, and shared e-government services, all aimed at fostering collaboration and addressing emerging digital challenges.TRENTON, N.J. (AP) — A large number of mysterious drones have been reported flying over New Jersey and across the eastern U.S., sparking speculation and concern over where they came from and why. New Jersey Gov. Phil Murphy and U.S. Sen. Andy Kim have both gone out on drone hunts, hoping for answers. The FBI, Homeland Security, state police and other agencies are investigating. Murphy and law enforcement officials have stressed that the drones don’t appear to be a threat to public safety, but many state and municipal lawmakers have nonetheless called for stricter rules about who can fly the unmanned aircraft — and to be allowed to shoot them out of the sky. Federal authorities said Monday evening that the sightings have included legal commercial drones, hobbyist drones and law enforcement drones, as well as manned aircraft, helicopters and even stars mistakenly reported as drones. Officials said that assessment was based on technical data and tips. What has been seen in New Jersey? Dozens of witnesses have reported seeing drones statewide since mid-November, including near the Picatinny Arsenal, a military research and manufacturing facility, and over President-elect Donald Trump’s golf course in Bedminster. Murphy, a Democrat, said Monday that drone-detection equipment supplied by the federal government has yielded little new information. He declined to describe the equipment except to say it was powerful and could even disable the drones, though he said that’s not legal on U.S. soil. Murphy urged Congress to give states more authority to deal with the drones. Meanwhile, the FBI and New Jersey state police warned against pointing lasers at suspected drones, because aircraft pilots are being hit in the eyes more often. Authorities also said they are concerned people might fire weapons at manned aircraft that they have mistaken for drones. Do the drones pose a threat? The growing anxiety among some residents is not lost on the Biden administration, which has faced criticism from Trump for not dealing with the matter more aggressively. White House national security spokesman John Kirby said Monday the federal government has yet to identify any public safety or national security risks from any of the reported drone sightings in the northeast, saying officials believe they were lawfully flown drones, planes or even stars. “There are more than 1 million drones that are lawfully registered with the Federal Aviation Administration here in the United States,” Kirby said. “And there are thousands of commercial, hobbyist and law enforcement drones that are lawfully in the sky on any given day. That is the ecosystem that we are dealing with.” The federal government has deployed personnel and advanced technology to investigate the reports in New Jersey and other states, and is evaluating each tip reported by citizens, he said. About 100 of the more than 5,000 drone sightings reported to the FBI in recent weeks were deemed credible enough to warrant more investigation, according to a joint statement by the Department of Homeland Security, FBI, Federal Aviation Administration and the Department of Defense. Who is operating the drones? Authorities say they do not know. Speculation has nevertheless raged online, with some expressing concerns that the drones could be part of a nefarious plot by foreign agents. On Monday, Pentagon spokesperson Maj. Gen. Pat Ryder said it’s unlikely the drones are engaged in intelligence gathering, given how loud and bright they are. Pentagon spokeswoman Sabrina Singh has said the aircraft are not U.S. military drones. Drone operators charged A drone being flown near Boston’s Logan International Airport on Saturday night led to the arrests of two men on charges of trespassing, breaking and entering and violating a municipal ordinance or bylaw, city police said. They pleaded not guilty to all charges Police said the drone was flown “dangerously close” to the airport and an officer using drone monitoring technology detected the aircraft and the location of the operators, who were on an island in Boston Harbor. The men, from the Boston area, appeared in court Monday and were released pending a Feb. 6 court date. The judge banned them from flying drones. A third man who fled when police arrived where the drone was launched is still being sought. Authorities said the men took a boat out to the island and broke into an abandoned hospital campus. When police arrived, one of the men told them he had been flying a drone and that it was in his backpack. Investigators said they used the drone’s serial number to find data that shows it was flown six times on Saturday. Michael Martin, a lawyer for one of the defendants, said that his client is a drone hobbyist who is interested in abandoned buildings and that the drone footage will support this. Officials urge action against the drones Trump has said he believes the government knows more than it’s saying. “Let the public know, and now. Otherwise, shoot them down!!!” he posted on Truth Social. Kim said he’s heard nothing to support the notion that the government is hiding anything. He said a lack of faith in institutions is playing a key part in the saga. “Nothing that I’m seeing, nothing that I’ve engaged in gives me any impression of that nature. But like, I get it, some people won’t believe me, right? Because that’s the level of distrust that we face,” Kim said Monday. Sen. Richard Blumenthal of Connecticut last week called for the drones to be “shot down.” Monmouth County Sheriff Shaun Golden said members of the public must not try to shoot down drones, as that would violate state and federal laws.

City of Greeley announces John Herge as the new Director of Strategy

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